Update: Problem solved!
Awhile back I wrote about having found a solution for the data connectivity issues that were plauging my iPhone in 3G mode. At the time a call to AT&T Tech Support made my reset my network settings which appeared to clear up the issues, and it did help….for about a day.
Since then I’ve been having the same problems and I contacted support again. The agent I spoke with was very helpful. I didn’t get the run-around and after some questions he told me that he was going to refer the case to a higher level of technical support. Despite the higher level of tech support not honoring my request for email contact I was able to get in touch with them to get the ball rolling on what I hope will be a resolution.
It certainly is odd though. More testing indicated that I was actually getting worse transfer speeds in 3G mode than if I switched the phone into EDGE mode. 3G was netting me about 50kbits/s while in EDGE I was averaging about 140kbits/s. Those are not the results I would have expected. Of course this is still only happening at my office. At home I routinely get 1400kbits/s download and about 400 up.
It certainly has been an aggravating experience but I have to say that my interactions with AT&T’s tech support have been very good so far. I hope that continues 🙂