AT&T sucks. Is this a surprise?

Added a second line to my iPhone as AT&T told me it would be $10 a month extra and no activation fee. Last month I was charged an activation fee and $30 for the second line. Got a $30 refund from the agent I talked to at the time but could not get a refund of the activation fee. Of course they promised everything would be sorted out this month. Look at my latest bill and they’re still charging me $30 for the second line istead of $10.

Jason E. Kratz @jasonekratz